Help Center
NOTICE: The USPS is currently experiencing unexpected delays at distribution centers across the US. Please allow additional time for delivery. To learn more about our COVID-19 related efforts, please click here.
Order Information
Rising production costs, business expansion, and the introduction of our new, custom line of animals unfortunately meant a little bit higher price. Don’t worry, though, SendAFriend’s care packages are better than ever and we promise you it’s well worth it! We appreciate your continued patronage 💙
SendAFriend is a service where you can anonymously send a stuffed animal with a personalized note anywhere in the world.
There is no buyer information included in the package. The recipient will not know who sent the package unless you specifically put your name on the custom order note OR shipping address when ordering.
However, SendAFriend does reserve the exclusive right to reveal the sender's information if the recipient is concerned about their comfort or well being. Do not use SendAFriend with any sort of malicious intent.
If you need to edit your shipping address, billing address, custom note, or product, or cancel your order, you can:
1. Pull up your order confirmation email and click the edit/cancel links, or
2. Login to your account and edit the order from your order history page.
If you need help, please contact us here.
No, we do not allow foul language on our notes. SendAFriend is about spreading love & positivity. We will not fulfill any order with any offensive, obscene, demeaning, or otherwise inappropriate note.
We process all payments and personal information with our store provider, Shopify. For more information on their privacy policy and data protection, please click here.
Shipping/Delivery
SendAFriend is located at 2370 N High Street Suite 2 in Jackson, MO 63755.
NOTICE: Orders may take longer to process and ship depending on your region's restrictions due to the COVID-19 virus. Please allow additional time for delivery as needed.
Shipping times vary depending on your shipping selection at checkout. All shipping estimates are calculated in business days, excluding weekends and holidays.
US Orders
Free Standard Shipping - Will arrive in 3-7 days from the order date, excluding weekends and holidays.
See international shipping information below.
If it has been more than 7 days (for domestic shipments) and your order has not arrived yet, please contact us here for information on where your order may be. For international shipments, please wait 30 days for your order to arrive before contacting us.
If your order has been marked as delivered by USPS and you still have not received it, your order may be lost, stolen, or misplaced. Sadly, we do not issue refunds or reshipments for lost or stolen packages.
Sadly we do not allow scheduled deliveries at this time. If you wish to get the delivery date close, please take a look at our order delivery estimates and place your order accordingly.
NOTICE: We have been made aware of complications with international delivers. If you are placing an order for an international address, please be aware of this and expect delays. At this time, we do not have any guaranteed timelines for international shipping.
We do offer international shipping. Please keep in mind that international shipment prices do not include taxes and duties that your recipient's country may charge on the package's arrival.
International orders may take up to 30 days to arrive. Most arrive in 10-15 days.
Please alert international recipients of an incoming package to avoid your order being return shipped.
We do not refund the cost of international shipping if your package is returned back to us.
Products
We try to keep each and every animal in stock, but sometimes we cannot keep up with demand. To be notified when a product is back in stock, you can sign up on that product's page using the "notify me when available" button.
Please visit our request page to let us know what animals we should add: https://sendafriend.co/pages/animal-requests
If your stuffed friend gets a little dirty, try using a cloth with cold water and some mild soap. We recommend that you try to avoid machine washing in order to increase the lifespan of your friend. If you absolutely must machine wash your plush, use the gentlest cycle, with mild soap, and no fabric softener. Then let your friend air dry!
Returns & Exchanges
We accept returns for a full refund within 30 days of the delivery date. To facilitate a return, please contact us here. We do not cover shipping costs on returned packages.
Please contact us here before facilitating a return. We will provide a return address and information on the return process. We do not cover shipping costs on returned packages.
Yep! We can facilitate an exchange if you are not happy with the animal you chose. Please contact us here to facilitate an exchange.
Charity
We donate 10% of all sales directly to Children's Hospitals throughout the United States. Read more about our mission here.
If you have any suggestions of where future donations should go, please contact us here.
Still have some questions?
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