Help Center
Order Information
SendAFriend is a service where you can anonymously send a stuffed animal with a personalized note anywhere in the world.
There is no buyer information included in the package. The recipient will not know who sent the package unless you specifically put your name on the custom order note OR shipping address when ordering.
However, SendAFriend does reserve the exclusive right to reveal the sender's information if the recipient is concerned about their comfort or well being. Do not use SendAFriend with any sort of malicious intent.
When purchasing two or more care packages heading to different households, we recommend placing separate orders for each SendAFriend. This will allow you to address each package individually and ensures your fluffy friends will arrive at their respective new homes.
When purchasing two or more care packages heading to the same household, we recommend placing one order. Having all of your friends packaged together means you’ll only have one order number/tracking number and ensures your fluffy friends will arrive at the same time. We recommend including the name of each intended recipient on their personalized card so that we can label each individual box with the recipient’s name. This way, you’ll know who to give the correct package to upon arrival.
If you need to edit your shipping address, billing address, custom note, or product, or cancel your order, you can:
1. Pull up your order confirmation email and click the edit/cancel links, or
2. Login to your account and edit the order from your order history page.
If you need help, please contact us here.
No, we do not allow foul language on our notes. SendAFriend is about spreading love & positivity. We will not fulfill any order with any offensive, obscene, demeaning, or otherwise inappropriate note.
We process all payments and personal information with our store provider, Shopify. For more information on their privacy policy and data protection, please click here.
Shipping/Delivery
For US Orders:
SendAFriend offers standard USPS shipping options, including an expedited shipping option. See the table below for costs and approximate shipping times. All shipping estimates are calculated in business days, excluding weekends and holidays.
| Shipping Method | Shipping Time | Cost |
|---|---|---|
| USPS First Class | 3-8 business days | $4.49 |
| USPS Priority | 2-5 business days | $7.98 |
The above shipping time estimates include our processing time of 1-2 business days.
NOTICE: Orders may take longer to process and ship depending on your region's restrictions due to COVID-19. Please allow additional time for delivery as needed.
For International Orders:
International shipping time is approximately 15-30 business days. However, we continue to experience complications with these deliveries due to COVID-19 restrictions. If you are placing an order to an international address, please be aware of this and expect delays. We recommend alerting international recipients of an incoming package to avoid inadvertent delays or return-to-sender issues.
We do not have guarantee any shipping timelines for international shipping. We apologize for any inconvenience this may cause.
International shipment prices may not include taxes and duties that your recipient's country charges upon arrival.
NOTICE: Should your package be returned to us, we do not refund the cost of international shipping.
If it has been more than 7 days (for domestic shipments) and your order has not arrived yet, please contact us here for information on where your order may be. For international shipments, please wait 30 days for your order to arrive before contacting us.
If your order has been marked as delivered by USPS and you still have not received it, your order may be lost, stolen, or misplaced. Sadly, we do not issue refunds or reshipments for lost or stolen packages.
Yes! We offer free US shipping on all orders $49 and over. Your subtotal must be at least $49 after discounts are applied to receive the free shipping offer at checkout.
Sadly we do not allow scheduled deliveries at this time. If you wish to get the delivery date close, please take a look at our order delivery estimates and place your order accordingly.
Yes! See international shipping information above.
SendAFriend is located at 2370 N High Street Suite 2 in Jackson, MO 63755.
Products
We try to keep each and every animal in stock, but sometimes we cannot keep up with demand. We currently restock and launch new products about once per month. You can click on any out-of-stock product and sign up for alerts to be notified when it is back!
We're always looking for new animal suggestions! Click here to visit our request page to let us know what animals we should add.
If your stuffed friend gets a little dirty, try using a cloth with cold water and some mild soap. We recommend that you try to avoid machine washing in order to increase the lifespan of your friend. If you absolutely must machine wash your plush, use the gentlest cycle, with mild soap, and no fabric softener. Then let your friend air dry!
GiveAFriend
Each GiveAFriend purchase equals one (1) stuffed animal care package donated to a children's hospital in the US. This is a donation, so we do not ship any items to the customer. Purchase it here.
We work with multiple hospitals, most of which are currently in the midwest. Our first few batches of GiveAFriend donations will go to Children's Mercy Kansas City, STL Children's Hospital, and Shriner's Hospitals for Children. Purchase it here.
On average, we process GiveAFriend donations 2-3 times per month. Once your donation arrives to a hospital, you will receive an email with more information including where it went, when it was delivered, and the impact it had. Purchase one here.
Absolutely! As with all other sales, 10% of your purchase will directly benefit a children's hospital in the United States.
Returns & Exchanges
We accept returns for a full refund within 30 days of the delivery date. To facilitate a return, please contact us here. We do not cover shipping costs for returned packages unless the product is incorrect or damaged upon arrival.
Please contact us here before facilitating a return. We will provide a return address and information on the return process. We do not cover shipping costs on returned packages.
Yep! We can facilitate an exchange if you are not happy with the animal you chose. Please contact us here to facilitate an exchange. We do not cover the additional shipping costs on exchanges..
Charity
We donate 10% of all sales directly to Children's Hospitals throughout the United States. Read more about our mission here.
If you have any suggestions of where future donations should go, please contact us here.
Still have some questions?
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