Shipping policy

 

SENDAFRIEND SHIPPING POLICY

1. SHIPPING RATES AND DELIVERY ESTIMATES

Domestic orders

SendAFriend offers standard and expedited USPS shipping options and a UPS option. See the table below for approximate shipping times. All shipping estimates are calculated based on business days and do not include weekends and holidays.

Shipping Method	Shipping Time	Cost
USPS Ground Advantage	4-8 business days	Calculated at checkout
USPS Priority	3-5 business days	Calculated at checkout
UPS	3-7 business days	Calculated at checkout

The above shipping estimates include our processing time of 1-2 business days.

Please note that these are estimates only. Packages are not guaranteed to arrive in the estimated times listed above.

International Orders

You can SendAFriend to most places around the world! Due to ever-changing conditions and restrictions, there may be issues shipping to some areas. If this is the case, our checkout system will not allow you to place the order.

We are currently unable to ship to the United Kingdom due to the UK's split from the European Union, and the countries of South America due to the lack of tracking ability once packages leave the United States. 

We hope to someday be able to ship anywhere in the world.

Frequently, international orders experience a lack of tracking details and/or unexpected delays with deliveries taking up to 60 days to arrive in some countries. If you are placing an order to an international address, please be aware of this and expect delays.

Additionally, we recommend tracking your package with the shipping carrier of the destination country once the item leaves the US. Many packages lose tracking after they’ve left the US, but may be tracked with the local carrier. For example, if you’re shipping to Canada, please use your USPS tracking number to track the package with Canada Post. Tracking your package with the destination country’s postal system will give you the most up-to-date information.

Buyers are advised to notify the recipient about the package to be received to avoid delays or return-to-sender issues.

International shipping prices may not include taxes and duties that your recipient’s country may charge upon arrival. These fees are assessed and collected by the recipient’s country and cannot be collected at the time of checkout. This may mean that the recipient will need to travel to their local post office to collect the gift package.

If your international order has not arrived within 60 business days, please contact our support team.

2. WHAT TO DO IF YOUR ORDER HASN'T ARRIVED

For domestic Buyers, if your order is yet to be delivered after 10 business days, please use our Contact page for details about your order. International Buyers should allow 60 business days for your order to arrive. 

If your order has been marked as delivered by the USPS and you have not received it, your item may be lost or stolen. Sadly, we cannot be responsible for lost or stolen packages. 

SendAFriend cannot ship a replacement package if the order has been marked as delivered for more than 30 days. 

3. DOES SENDAFRIEND OFFER FREE SHIPPING?

Due to the ever-increasing costs of doing business, we currently are not able to offer free shipping. Our shipping fees are calculated to give you the best possible rate based on the shipping destination and weight of the package.

4. SENDING A PACKAGE TO COLLEGE CAMPUS 

We ship care packages to college campuses all the time! Please be sure to visit the university’s website for instructions for sending a package to the campus. The name of the student is extremely important. Most universities will not deliver a package if the name does not match the name on file for that student.

Typically, when a package is being delivered to a college campus, the mail staff from the university will receive the package (a “delivered” notification is then sent from the USPS). Then the mail staff from the university will either deliver the item to the dorm or the student will need to travel to the mailroom to collect the item. Sometimes this process does take a couple of days from the time the item is marked as “delivered” by the USPS through the time it is actually delivered to the individual on campus. We recommend asking your friend to check with the campus mail staff if the package has been marked delivered but has not been received.

5. SCHEDULING YOUR DELIVERY

We do not offer scheduled deliveries at this time. If you wish to get the delivery date close to a specific date, please take a look at our order delivery estimates above and place your order accordingly.

6. UNDELIVERABLE & RETURN-TO-SENDER PACKAGES
Occasionally, a package may be returned to SendAFriend by the shipping carrier if it is considered undeliverable. This may happen due to an incorrect or incomplete address, an unavailable recipient, refusal of delivery, failure to pick up the package from a local post office, unpaid customs or duties, or other delivery issues determined by the carrier.

Once a Return-to-Sender package is received at our warehouse, we will promptly issue a full refund for the order. SendAFriend does not reship Return-to-Sender packages.

7. RETURNS AND EXCHANGES
We’re happy to offer a full refund or exchange for eligible items. To be eligible, you must contact our support team within 30 days of the delivery date. The item must be unused, in the same condition it was upon arrival, and in its original packaging.

For returns, customers are responsible for the cost of shipping the item back to SendAFriend. Once we receive and inspect the returned item, we will issue a full refund, including the original shipping cost.

For exchanges, customers are responsible for the cost of shipping the original item back to SendAFriend. Once the returned item is received and approved for exchange, we will ship the replacement item at no additional cost.