We’re so sorry about that! Although we rely on the USPS or UPS for the delivery of our packages, we may be able to offer a replacement, refund, or discount depending on the issue. Please contact our support team below for further assistance.
Oh no, we’re so sorry about that! Sometimes during transit, the notecard falls from the stuffed animal’s hands and lands in the bottom of the box. Please be sure to check the box. If you cannot find the notecard, we are happy to ship the missing card or offer a partial refund. Please contact our support team below for further assistance.