NOTICE: The USPS is currently experiencing unexpected delays at distribution centers across the US. Please allow additional time for delivery. We have also been made aware of complications with international delivers. If you are placing an order for an international address, please be aware of this and expect delays. At this time, we do not have any guaranteed timelines for international shipping.
Safety: The safety of our customers and team members is our top priority and we are implementing many measures to ensure a clean working environment. Our fulfillment stations are being sanitized daily and our team members are no closer than 8-10 feet of each other at any given time to ensure our team members stay healthy and safe.
Shipping: We are still shipping and processing orders under normal fulfillment times. This means your order will still leave our facilities in 1-3 business days. However, we have been made aware by the USPS that they are experiencing shipping delays in different regions. Whether or not your package experiences a delay depends on your local and state restrictions due to the virus as well as the capacity of your local USPS. Please allow additional time for delivery as needed. We appreciate your patience as news and updates regarding carrier delays becomes available.
Inventory: We are trying hard to keep our animals in stock and release new animals even with COVID-19 supplier delays. We are quickly running out of animal stock site-wide. For the latest information about our restocks visit our restock page at: https://sendafriend.co/pages/restocking-soon
For a younger company like us, this is uncharted territory. We don't know how long this will last, or what the long-term ramifications will mean for us, our community, and our world as a whole. But we’re not giving up. We are committed to connecting you with your loved ones and spreading love all over the world. We'll keep you updated if anything changes.
Stay safe everyone,