One word: WOW. My daughter left home a month ago to move into her college dorm. Needless to say, the transition is not always easy. So when I saw Send a fFriend, I knew it would be perfect. Boy was I right! My daughter absolutely loves her precious bat that I sent her. Not only was the shipping lightning fast, she received it four days after I placed the order, but the packaging was also adorable. Excellent customer service and excellent Hugh quality product. My daughter was over the moon excited about this and her new bat has a permanent place in her dorm now.